Frequently Asked Questions (Faqs)

Loyalty Status Match

Updated 2 October 2024

What is the newly enhanced Loyalty Status Match Programme?

How do I qualify for the new Loyalty Status Match programme?

How do I participate in the Loyalty Status Match programme if I am already a member of more than one Royal Caribbean Group programme?

How do I participate in Loyalty Status Match for programmes I am not enrolled in?

When will I know if my enrolment and status match is complete?

I am enrolled in more than one programme but my status has not been upgraded. What should I do?

When can I begin enjoying my new benefits?

Are there any loyalty benefits that are excluded from the Loyalty Status Match programme?

Will my matched status expire?

Can I qualify for status matching if I've sailed with other cruise lines besides Royal Caribbean Group brands?

How are cruise points earned and calculated in each loyalty programme?

Can I combine points earned from different brands to qualify for status matching?

Does this impact my benefits with MGM International that I receive through Crown & Anchor Society and Captain’s Club?

How can I cancel or unenrol my membership?

Can my travel advisor complete by loyalty enrolment for me?

I understand that I need to enrol myself in the program and that my travel advisor cannot do this on my behalf. Can you confirm that I can still work with my travel advisor to make my booking?

FIND A CRUISE

With our small luxury ships you can explore the 7 continents discovering the world's most intriguing destinations

Africa & Indian Ocean

Sculpted sand dunes, dazzling white beaches, wonderful wildlife and crystal clear seas are just the start of this epic region.

Alaska

With glaciers the size of sky scrapers, bears as big as buses and snow-capped mountains that stretch high into the heavens, Alaska is an outdoor enthusiast’s dream.

Antarctica

A trip to Antarctica is on every travel lover’s wish list. Join us as we explore the legendary landscape of the white continent.

Arctic & Greenland

This region at the top of the world is where raw tundra and remote, beautiful landscapes take on a new meaning. Have your binoculars at the ready!

Asia

Asia is an incredible continent, full of delectable flavours and dazzling experiences. Join us to discover a tantalising region of past, present and future.

Australia & New Zealand

Discover a realm of possibilities Down Under by exploring destinations to make you go wow, including the Kimberley, Tasmania, Sydney and Auckland.

Canada & New England

From summer to fall, this is the region that redefines the meaning of big. From salt-licked cities to fabulous foliage, we promise Canada and New England won’t disappoint.

Caribbean & Central America

Relaxation takes many forms in the tropics - set sail for the sun on an all-inclusive Caribbean cruise.

French Polynesia & Pacific

Turquoise seas, white powder beaches, kaleidoscopic marine life and lush hinterland, French Polynesia & Pacific begs discovery.

Galápagos Islands

From discovering endemic flora and fauna to drinking in life changing views, this region will dramatically transform your idea of travel.

Kimberley

Discover a realm of possibilities Down Under by exploring destinations to make you go wow, including the Kimberley, Tasmania, Sydney and Auckland.

Mediterranean

Blessed by sapphire waters, medieval cities, mouth-watering gastronomy and history that dates back for centuries, the Mediterranean is a region that never fails to deliver.

Northern Europe & The British Isles

From raw, primal and utterly invigorating landscape to cool cities bursting with culture, Northern Europe and the British Isles is an evergreen region.

South America

Homing the world’s greatest extremes including the mighty Amazon River to mythic Rio to the bucket list Chilean Fjords, explore a continent where the unexpected is never a surprise.

Transoceanic

Enjoy blue sea days, plenty of relaxation, luxury experiences and some on board pampering aboard our transoceanic cruises.

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